SolarWinds Warns of Attacks Targeting Web Help Desk Users

SolarWinds warns customers of potential cyberattacks targeting unpatched installs of its Web Help Desk (WHD) product.

SolarWinds has published a security advisory to warn customers of the risk of cyberattacks targeting unpatched Web Help Desk (WHD) installs.

The WHD is described by SolarWinds as an affordable Help Desk Ticketing and Asset Management Software.

SolarWinds declared that one of its customers was the victim of an external attempted attack on their instance of WHD. The attack was blocked by the customer’s endpoint detection and response (EDR) system. The vendor immediately launched an investigation into the hacking attempt.

“A SolarWinds customer reported an external attempted attack on their instance of Web Help Desk (WHD) 12.7.5. The customer’s endpoint detection and response (EDR) system blocked the attack and alerted the customer to the issue.” reads the Advisory published by SolarWinds. “In an abundance of caution, SolarWinds recommends all Web Help Desk customers whose WHD implementation is externally facing to remove it from your public (internet-facing) infrastructure until we know more. If you are not able to remove it from your public infrastructure at this time, we recommend you ensure you have EDR software deployed, and are monitoring the WHD instance.”

The Unauthenticated Access issue impacts only WHD version 12.7.5 which was released in May 2021. The company recommends disconnecting their WHD (version 12.7.5) installs from the Internet or protecting it with the deployment of an EDR solution.

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Pierluigi Paganini

(SecurityAffairs – hacking, WHD)

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Pierluigi Paganini

Pierluigi Paganini is member of the ENISA (European Union Agency for Network and Information Security) Threat Landscape Stakeholder Group and Cyber G7 Group, he is also a Security Evangelist, Security Analyst and Freelance Writer. Editor-in-Chief at "Cyber Defense Magazine", Pierluigi is a cyber security expert with over 20 years experience in the field, he is Certified Ethical Hacker at EC Council in London. The passion for writing and a strong belief that security is founded on sharing and awareness led Pierluigi to find the security blog "Security Affairs" recently named a Top National Security Resource for US. Pierluigi is a member of the "The Hacker News" team and he is a writer for some major publications in the field such as Cyber War Zone, ICTTF, Infosec Island, Infosec Institute, The Hacker News Magazine and for many other Security magazines. Author of the Books "The Deep Dark Web" and “Digital Virtual Currency and Bitcoin”.