Discord suffered a data after third-party support agent was hacked

Discord disclosed a data breach, the security breach was caused by the compromise of a third-party support agent’s account.

Discord, the popular VoIP and instant messaging social platform, disclosed a data breach and is notifying the impacted users. The security breach resulted in unauthorized access to a third-party customer service agent’s support ticket queue.

Due to the nature of the incident, it is possible that your email address, the contents of customer service messages and any attachments sent to Discord support.

“Discord was made aware of a brief incident that resulted in unauthorized access to a third party customer service agent’s support ticket queue.” reads the Discord Incident Notice sent to the impacted users. “Due to the nature of the incident, it is possible that your email address, the contents of customer service messages and any attachments sent between you and Discord may have been exposed to a third party.”

According to the company, the support ticket queue contained user email addresses, messages and related attachments exchanged with Discord support.

In response to the incident, the company immediately deactivated the compromised account and analyzed the impacted machine to determine if it was infected with malware. Discord also announced to have worked with its customer service partner to improve its cybersecurity posture and prevent similar incidents from happening in the future.

“While we believe the risk is limited, it is recommended that you be vigilant for any suspicious messages or activity, such as fraud or phishing attempts.” concludes the notice.

Additionally, the company claims on its website that the platform has 19 million active servers weekly

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Pierluigi Paganini

(SecurityAffairs – hacking, ransomware)

Pierluigi Paganini

Pierluigi Paganini is member of the ENISA (European Union Agency for Network and Information Security) Threat Landscape Stakeholder Group and Cyber G7 Group, he is also a Security Evangelist, Security Analyst and Freelance Writer. Editor-in-Chief at "Cyber Defense Magazine", Pierluigi is a cyber security expert with over 20 years experience in the field, he is Certified Ethical Hacker at EC Council in London. The passion for writing and a strong belief that security is founded on sharing and awareness led Pierluigi to find the security blog "Security Affairs" recently named a Top National Security Resource for US. Pierluigi is a member of the "The Hacker News" team and he is a writer for some major publications in the field such as Cyber War Zone, ICTTF, Infosec Island, Infosec Institute, The Hacker News Magazine and for many other Security magazines. Author of the Books "The Deep Dark Web" and “Digital Virtual Currency and Bitcoin”.