WizzAir informed customers it forced a password reset on their accounts

Pierluigi Paganini July 21, 2019

The airline company WizzAir informed its customers that it had reset the account passwords due to a technical issue in the system.

The airline company WizzAir had reset the account passwords of its users due to a technical issue in its system.

In an email message sent to the customers, the company explained that it has discovered and suffered “some temporary technical irregularity.”

WizzAir password-reset

The company did not disclose technical details of the incident, for this reason, some users speculate that the root cause of the problem was a hack. In compliance with EU privacy regulation GDPR, the company must provide a full and detailed account of the incident within 72 hours.

Fortunately, it seems that the company was not hacked.

“It appears that these assumptions are nothing to fret about. BleepingComputer has learned from a company representative that personal data belonging to customers was not affected in any way.” reported BleepingComputer.

The company only provided the following comment:

“We can confirm that we have sent an email today to our customers about the detection of a temporary technical irregularity in our system. At no point was any personal data compromised and resetting the passwords on the WIZZ accounts was a precautionary action. Safety remains a priority for Wizz Air, and that includes the security of our passengers’ data.” – reads the statement sent by WizzAir.

Following the notification message, people with a WizzAir account will receive a new email with instructions about how they can regain access to all features of the Wizz account.

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Pierluigi Paganini

(SecurityAffairs – WizzAir)

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