Pierluigi Paganini March 25, 2025

A cyberattack on Ukraine’s national railway operator Ukrzaliznytsia disrupted online ticket services, causing long lines at Kyiv’s station.

The Record Media first reported the news of a cyber attack on Ukraine’s national railway operator Ukrzaliznytsia that disrupted online ticket services, causing long lines at Kyiv’s station.

The incident led to overcrowding and long delays as people were forced to buy physical tickets.

The attack did not impact train operations. Ukrzaliznytsia is investigating the attack and restoring the affected systems with the help of the Cyber Department of the Security Service of Ukraine.

“The online systems of Ukrzaliznytsia suffered a large-scale targeted cyberattack. The restoration of all systems took the entire past day and continues now.” reads the statement published by the company.

“The key objective of the enemy was not achieved: train movement is stable, running on time without delays, and all operational processes are running in backup mode. The railway continues to operate despite physical attacks on infrastructure, and it cannot be stopped even by the most insidious cyberattacks.”

Railways are essential for Ukraine’s transportation, evacuation, and supply chains amid the ongoing war. With airports closed, Ukrzaliznytsia plays a crucial role in moving people, delivering aid, and exporting goods, underscoring the need to protect critical infrastructure.

“Since Ukrzaliznytsia has been a target of cyberattacks before, the company has implemented backup protocols.” continues the company. “The latest attack was highly systematic, non-trivial, and multi-layered. Therefore, before full restoration from backups, Ukrzaliznytsia specialists, involved partners, the Cyber Department of the SBU, and the Government Computer Emergency Response Team (CERT-UA) under the State Special Communications Service must thoroughly test services for potential vulnerabilities.”

Travelers at Kyiv’s railway station expressed frustration over ticketing delays, as they could no longer purchase tickets online. Authorities did not attribute the attack to a specific threat actor, however, past attacks on Ukraine’s critical infrastructure have been linked to Russian nation-state actors.

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Pierluigi Paganini

(SecurityAffairs – hacking, Ukraine’s national railway operator)