Pierluigi Paganini October 15, 2019

The global shipping and mailing services company Pitney Bowes suffered a partial outage of its service caused by a ransomware attack.

The Pitney Bowes company announced that a ransomware attack infected its systems and cause a partial system outage that made some of its service unavailable for some customers. Pitney Bowes is a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, data and financial services.

“Pitney Bowes was affected by a malware attack that encrypted information on some systems and disrupted customer access to some of our services. At this time, the company has seen no evidence that customer or employee data has been improperly accessed.” reads a press release published by the company.

“At this time, the company has seen no evidence that customer or employee data has been improperly accessed.” 

The good news is that there is no evidence that hackers accessed company information. The company has hired an external security firm to support its investigation into the security breach.

The mailing system products were paralyzed by the attack, the company confirmed that the following systems are currently NOT working:

• Clients are unable to refill postage or upload transactions on their mailing machine
• SendPro Online in the UK and Canada
• Hosted instances of SendSuite Live, SendSuite Express, SendSuite Tracking (SST)
• Accounting solutions such as Inview, Business Manager and Account List Management
• Your Account and the Pitney Bowes Supplies web store cannot be accessed. This in turn impacts clients subscribed to AutoInk and our Supplies App

The company pointed out that even is its customers will not be able to refill their postage meter until the systems are restored, that can will be able to print postage if they have funds.

Clients with Mail360 and MIPro Licensing products have no access to Your Account, Data fulfillment, and some of our Support pages, with Software and Data Marketplace downloads being unavailable.

For Commerce Services clients, impacted solutions include Fulfillment, Delivery and Returns clients and Presort services were impacted.

The Software and Data products are not affected by the ransomware attacks because they do not access the backend systems of the Pitney Bowes network.

Customers can visit the page www.pb.com/systemupdate to receive up to date information on the incident.

Pierluigi Paganini

(SecurityAffairs – Pitney Bowes, hacking)

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