Researchers from Cyberhaven Labs analyzed the use of ChatGPT by 1.6 million workers at companies across industries. They reported that 5.6% of them have used it in the workplace and 4.9% have provided company data to the popular chatbot model since it launched. ChatGPT uses this data to build its knowledge base, but it publicly shares information built on it.
The use of ChatGPT is becoming a serious problem in the workspace, it can potentially cause the leak of sensitive and confidential data. For this reason, companies like JP Morgan and Verizon are blocking access to the chatbot over concerns about confidential data.
The experts reported that less than one percent (0.9%) of employees is responsible for 80% of leaks caused by pasting company data into the chatbot. This percentage could rapidly increase in the next months with the integration of the technology in multiple services, for example through the use of ChatGPT API.
Employees believe that the artificial intelligence chatbot developed by OpenAI can significatively improve their productivity.
The experts also warn that enterprise security software cannot monitor the use of ChatGPT by employees and prevent the leak of sensitive/confidential company data.
“Since ChatGPT launched publicly, 5.6% of knowledge workers have tried using it at least once in the workplace. Furthermore, 2.3% of employees have put confidential company data into ChatGPT.” reads the report published by Cyberhaven Labs. “Despite a growing number of companies outright blocking access to ChatGPT, usage continues to grow exponentially. On March 1, our product detected a record 3,381 attempts to paste corporate data into ChatGPT per 100,000 employees, defined as “data egress” events in the chart below.”
The researchers also monitored workers copying data out of the popular chatbot and pasting it elsewhere, like a company email, Google Doc, or their source code editor. They noticed that employees copy data out of the chatbot more than they paste company data into ChatGPT at a nearly 2-to-1 ratio.
The researchers pointed out that the average company leaks sensitive data to ChatGPT hundreds of times each week. For example, during the week of February 26 – March 4, workers at the average company with 100,000 employees provided confidential documents into the AI-based chatbot 199 times, client data 173 times, and source code 159 times.
We cannot demonize the use of the popular platform in the workplace, however, it is essential to spread awareness about the risks of the improper use of such technology
Let me close with this question I made to the chatbot:
How risky is it to provide company data to ChatGPT?
“As a large language model, ChatGPT doesn’t have the ability to store or acquire company or personal data. This means that there is no inherent risk in using ChatGPT to discuss general issues or ask knowledge-related questions.
However, if you provide confidential or sensitive information about a company or person, that information could be vulnerable to potential security or privacy threats associated with online communication. In general, it’s always important to exercise due diligence when discussing sensitive information online.
In summary, ChatGPT doesn’t represent a risk to the security of company data in itself, but it’s always important to be mindful of online privacy and security and carefully consider what kind of information you share on a chatbot platform.”
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