Pierluigi Paganini August 14, 2024

SolarWinds addressed a critical remote code execution vulnerability in its Web Help Desk solution for customer support.

SolarWinds fixed a critical vulnerability, tracked as CVE-2024-28986 (CVSS score 9.8), in SolarWinds’ Web Help Desk solution for customer support. The flaw is a Java deserialization issue that an attacker can exploit to run commands on a vulnerable host leading to remote code execution.

SolarWinds describes WHD as an affordable Help Desk Ticketing and Asset Management Software that is widely used by large enterprises and government organizations.

“SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.” reads the advisory published by Solarwinds. “However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.”

The vulnerability CVE-2024-28986 impacts all Web Help Desk versions. The software firm urges customers to upgrade to WHD 12.8.3 all versions of Web Help Desk (WHD), and then install the hotfix.

The vulnerability was discovered by researchers at the company’s security firm. The company also thanked Inmarsat Government/Viasat for their assistance.

Users can find a step-by-step procedure to install the hotfix here.

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Pierluigi Paganini

(SecurityAffairs – hacking, WHD)