Royal Mail is suffering service disruption due to a ‘cyber incident’

Pierluigi Paganini January 11, 2023

Royal Mail, Britain’s postal service, announced it has suffered a “cyber incident” that caused a “severe service disruption.”

Royal Mail, the British multinational postal service and courier company, announced this week that a “cyber incident” has a severe impact on its operation. The incident only impacted Royal Mail’s international export services, the company said it is temporarily unable to despatch items to overseas destinations.

The company did not provide details about the attack, it confirmed that is working around the clock to restore operations.

Royal Mail

“[we] are working around the clock to resolve this disruption and we will update you as soon as we have more information.” reads a statement shared by the company. “Some customers may experience delay or disruption to items already shipped for export,”

The company recommends customers hold any export items while it recovers the operations.

The company said it “immediately launched an investigation into the incident” and had brought in external experts to assist.

“We are aware of an incident affecting Royal Mail Group Ltd and are working with the company, alongside the National Crime Agency, to fully understand the impact.” said a spokesperson for the UK’s National Cyber Security Centre.

The British government’s National Cyber Security Center is investigating the incident along with the National Crime Agency.

Royal Mail added that its import and other services are continuing “with some minor delays.”

“We have reported the incident to our regulators and the relevant security authorities,” added Royal Mail.

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Pierluigi Paganini

(SecurityAffairs – hacking, cyber attack)

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